Refund, Return & Cancellation Policy

Refund, Return & Cancellation Policy

At TAVRAJ, we are committed to delivering premium-quality spices that are carefully sourced, hygienically packed, and quality checked before dispatch. As food products require strict quality and safety standards, our Refund, Return, Cancellation and Shipping Policy has been designed to ensure fairness for both our customers and our business.

Cancellation Policy

Orders may be cancelled only before they have been packed or dispatched from our warehouse.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, please email us at hello@tavraj.com with your Order ID as soon as possible. If the order has not yet been processed for shipment, we will cancel the order and initiate a refund.

Return & Replacement Policy

Since our products are edible food items, we do not accept returns simply because of personal preference, change of mind, taste preference, or accidental ordering.

Returns or replacements are only considered in the following situations:

• Product received in damaged condition
• Wrong product delivered
• Missing item(s)
• Manufacturing defect
• Package received in tampered condition

Reporting an Issue

If you receive a damaged, defective, incorrect or tampered product, you must notify us within 48 hours of delivery by sending an email to hello@tavraj.com containing:

• Order ID
• Customer Name
• Contact Number
• Clear photographs of:
  • The outer shipping package
  • Product packaging
  • Batch details (if visible)
  • The damaged or defective product
• A brief description of the issue

Claims submitted without sufficient supporting photographs or after the reporting period may not be eligible for review.

Inspection & Approval

Every request is carefully reviewed by our Quality Team.

We may request additional photographs or information before making a decision.

If the claim is approved, we may offer one of the following solutions depending on the nature of the issue:

• Replacement/Exchange of the product (In case of replacement, new product will be shipped within 7 days of approval)
• Refund
• Store Credit

When possible, we may arrange a return pickup through our courier partner. Customers should not return products without written confirmation from TAVRAJ.

If, upon inspection, the product is found not to have any manufacturing defect or shipping damage attributable to us, the return or refund request may be declined.

Refund Policy

Refunds are processed only after the claim has been reviewed and approved.

Approved refunds will be credited to the original payment method used during purchase.

Depending on your payment provider or bank, refunds generally take 5–10 business days to reflect after approval.

Shipping charges, Cash on Delivery charges (if applicable), or other service fees are generally non-refundable unless the refund is due to an error on our part.

Products Not Eligible for Return or Refund

For hygiene and food safety reasons, the following are not eligible for return or refund unless they were received damaged, defective or incorrect:

• Opened food products
• Used products
• Products with broken manufacturer seals after delivery
• Products damaged due to improper storage after delivery
• Products ordered by mistake
• Taste, aroma or personal preference-related complaints where no quality issue exists